pro788 FAQ
Users ask us questions about account setup, deposit and withdrawal methods, game rules, security practices, and how our platform operates across different regions and devices. This page answers the most common inquiries we receive from members accessing pro788 via desktop browser, mobile web, and our native app.
Our FAQ resolves questions about registration requirements, payment options including DANA, e-wallet, mobile banking, and local payment, the differences between live-dealer tables and slot tournaments, loyalty tier progression, account data handling, support availability, password recovery, and withdrawal processing timelines. We have organized answers by topic so you can find what you need quickly.
If your question is not answered here, our support team can help. We operate in English and Indonesian during business hours, Monday through Friday, 09:00 to 18:00 local time. For detailed information about our terms of service, jurisdiction restrictions, and legal obligations, please read our terms and conditions and privacy policy
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment / e-wallet / mobile banking / local payment / online payment / e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
On the login page, click the "Forgot password?" link and enter the email address associated with your pro788 account. We send a password-reset link to that email within a few minutes. The link is valid for 24 hours. Click it, create a new password (minimum eight characters, including uppercase, lowercase, and numbers), and confirm. You can then log in with your new credentials. If you do not receive the reset email, check your spam folder. If the problem persists, contact our support team via in-app messaging or email; we can verify your identity and assist with account recovery.
Payments and transactions
We accept deposits from all verified accounts. Deposit ranges depend on your chosen payment method. DANA, e-wallet, mobile banking, and local payment typically support deposits starting from our welcome offer up to your daily wallet limit set by your bank. online payment transfers and direct bank transfers via e-wallet, mobile banking, local payment, and online payment allow larger amounts and are limited only by your bank's daily transfer cap. We do not charge deposit fees; however, your payment provider may deduct small processing charges, which are visible before you authorize the transaction. If you wish to deposit a large amount, contact our support team to confirm that your planned transfer will not trigger additional review processes.
When you request a withdrawal, our compliance team reviews your account to ensure funds are available, no bonus wagering requirements are pending, and your recent activity shows no signs of fraud or policy violation. Standard withdrawals to e-wallet, mobile banking, local payment, online payment, or direct bank transfer take two to seven business days from the date we approve your request. We do not process withdrawals on public holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi. If your withdrawal remains pending beyond seven business days, reply to your account ticket with "ESCALATION REQUIRED" in the subject line, and our senior team will investigate within two business days.
Game rules and gameplay
Live-dealer tables on pro788 feature real dealers in multi-camera studios running games such as blackjack, roulette, baccarat, and Dragon Tiger in real time. You join a live session via video stream, place your bets, and the dealer executes plays in front of you. Slots are automated games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, where you spin reels on a predetermined schedule and results are generated by our random-number system. Slot tournaments are scheduled events where players compete in daily or weekly leaderboards. Both game types carry different odds, betting limits, and gameplay mechanics. Read the help section within each game for specific rules and payout percentages.
As you deposit and wager on pro788, you earn loyalty points based on your gameplay activity. These points accumulate toward tier progression — from standard member up through higher tiers that unlock benefits such as faster withdrawal processing, higher account preferences, and exclusive tournament access. Your tier status resets on the first day of each calendar month. The exact points required for each tier and the corresponding benefits are displayed in your account under "Loyalty" or "VIP". Tier benefits are applied automatically when you reach the required points; no manual claim is necessary. Higher tiers during months with Liga 1, Piala AFF, or Piala Indonesia tournaments may receive additional bonuses or promotional offers.
Security and account care
We at pro788 store your account data — name, identity documents, payment details, and transaction history — in encrypted vaults and do not share this information with third parties except as required by law. Your passwords are hashed; we never store them in plain text. We use standard security protocols including HTTPS encryption, firewalls, and regular security audits. We recommend enabling two-factor authentication (2FA) via SMS or an authenticator app to add an extra layer of protection. For detailed information about our data collection, use, and retention practices, see our privacy policyIf you have concerns about how your data is handled, contact our support team.
Our support team operates via email and in-app messaging Monday through Friday, 09:00 to 18:00 local time. We do not offer live chat outside these hours, but you can submit a ticket anytime and we will respond within one business day. On public holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi, our response times may extend to two business days. We support English and Indonesian. If you need urgent assistance, mark your ticket "URGENT" in the subject line; our team will prioritize it within the current business hours. For account recovery or withdrawal escalations, always use the in-app escalation form so your ticket routes to our senior team.